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Droitwich Spa Town Council

Accessibility statement for Droitwich Spa Town Council website

This accessibility statement applies to

This website is run by Droitwich Spa council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The sub menus are not fully accessible when using a keyboard to navigate
  • most PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email:
  • call: 01905 774258
  • write to: Droitwich Spa Town Council, St Richard’s House, Droitwich Spa, Worcestershire, WR98DS

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us here.

Technical information about this website’s accessibility

Droitwich Spa Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

2.1.1Keyboard - Users must be able to navigate to all interactive interface components using a keyboard.

Drop down sub menus are currently not accessible via keyboard navigation.

We plan to make the navigation fully accessible to keyboard users by October 2020.


2.4.1 – Bypass Blocks

Provide a “skip to content” link

We plan to add a skip to content link to all pages by October 2020.


2.4.4 – Link purpose – the links in the font resizer need to be labelled as buttons

We plan to make the necessary changes by October 2020.


Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By March 31st 2021, we plan to either fix these or replace them with accessible HTML pages

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix archived agendas and minutes of council meetings prior to September 2018.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on  1st September 2020 It was last reviewed on 1st September 2020.

This website was last tested on 1st September 2020. The test was carried out by Activ Web Design Worcester.

We used Accessibility Insights for Web as advised by the National Association of Local Councils to test a selection of pages with different layouts and functions. Homepage – Droitwich Spa – Councillors – Council Meetings and Contact us.